Privacy Policy

1. Who we are

This Privacy Policy explains how MossLand, located at Gaferli Mahallesi, Cevizler Sk. No:12 50180 Göreme, Türkiye, collects, uses and protects information when you visit our shop, contact us, or use this website. Contact for privacy questions: mossland.store@outlook.com / +90 505 558 30 30.

2. Information we collect

• Contact details you give us — name, phone number, email or delivery address — when you place an order, ask a question, or sign up for updates.
• Purchase information — items bought, sizes, delivery preferences, and payment confirmation (we do not store full card numbers; these are processed by our payment provider).
• Website usage data — such as pages viewed and general device/browser information, typically collected automatically to help us understand how the site is used.

3. How we use this information

• To process and deliver your order or in-store purchase.
• To respond to enquiries sent by phone, message or through this website.
• To improve our shop, our products and this website.
• To meet legal, tax and accounting obligations.
• To send you updates or offers, only where you've agreed to receive them — you can opt out at any time.

4. Sharing your information

We do not sell your personal information. We may share it with trusted third parties who help us operate, such as payment processors and delivery couriers, and only to the extent needed for them to provide that service. We may also share information where required by law.

5. Cookies and website data

If this site uses cookies or analytics tools such as Google Analytics or Meta Pixel, describe them here — what they are, why they're used, and how visitors can manage their preferences or opt out.

6. How long we keep information

We keep personal information only as long as needed for the purpose it was collected, including any period required by tax, accounting or consumer-protection law, after which it is deleted or anonymised.

7. Keeping your information secure

We take reasonable steps to protect the information we hold about you against loss, misuse or unauthorised access, both in our shop's records and on this website.

8. Your rights

Depending on where you live, you may have the right to ask us what personal information we hold about you, to correct it, or to ask us to delete it. To make a request, contact us at [email address].

9. Children's privacy

This website and our services are not directed at children, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page is the one that applies, and the "last updated" date above will reflect the most recent change.

11. Contact us

For any question about this policy or your personal information, reach us at mossland.store@outlook.com, by phone at +90 505 558 30 30, or in person at Gaferli Mahallesi, Cevizler Sk. No:12 50180 Göreme, Türkiye.